Scaling Enterprise Data & Analytics with 24/7 Managed Support

Company

Private Limited

Domain

Retail

Service

Data Engineering, BI & Managed Services

Technology

Problem Statement

Legacy Data Infrastructure Limited Scalability and Analytics

The organization’s legacy data environment was struggling to handle growing BFSI data volumes and increasingly complex analytics requirements. Slow and resource-intensive ETL processes delayed reporting and reduced the timeliness of business insights.

Data was also distributed across fragmented silos with limited centralized governance, making it difficult to ensure consistent, secure, and accessible data across teams.

Business users lacked timely access to trusted data, limiting self-service analytics and informed decision-making. The organization needed a modern, scalable data foundation capable of supporting analytics, governance, and future growth.

Key challenges included:

Multiple data sources and enterprise applications.
Complex data integration and quality requirements.
More than 2,000 automated reports every day.
Need for 24/7 operational support and critical incident management.
Continuous enhancement requirements and peak-period support challenges.

Solution

An Integrated Data & Managed Services Ecosystem

Peramal implemented an integrated enterprise data platform supported by a dedicated development and operations model.

The solution included:

Automated integration of multiple enterprise data sources.
Snowflake Bronze → Silver → Gold architecture using dbt.
Power BI and Sigma dashboards for enterprise reporting.
A Dual-Pod delivery model with 8 Development + 9 Support FTEs.
24/7 L1–L3 support.
Proactive monitoring and critical incident management.
Continuous pipeline, reporting, and enhancement support.

Impact & Benefits

Reliable analytics. Continuous support. Scalable operations.

99% SLA compliance for P1 incidents.

100% SLA adherence for P2 and P3 tickets.
Supported 2,000+ automated reports daily.
Improved scalability through a Hybrid Core/Flex staffing model.
Consistent on-time delivery of pipelines, enhancements, and reporting requests.

Let's Get Your Project Started

Ready to discuss your project? Let's connect and explore how we can help you achieve your business goals.

Cultivating Excellence in IT Solutions: Peramal Services LLC is your trusted partner for cutting-edge IT development and consultancy services. With a focus on quality, affordability, and customer satisfaction, we're dedicated to driving your digital success.

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